If you're not completely happy with an item, we'll exchange it or give you a refund*, provided that it's returned to us unmarked, unworn, unwashed, with all labels attached and with its original packaging.
Please make sure that bottoms are tried on over your own underwear, and when trying on bras or other garments avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
- Products can be returned within 14 days of receipt of goods, by Post to Our company(find details in Contact)
- For returns, please e-mail us prior to returning and we will provide a returns number. Please provide the reason for return, order number, name, email address, phone number.
- Please allow up to 14 working days for us to receive the goods. Once we have checked off the goods we will process the refund.
- We do not refund our postage costs for returns.
- Goods that are sold on sale cannot be returned due to change of mind purchases, however, they can be exchanged (if a substitute item is in stock).
We cannot accept returns of thongs, briefs and due to hygiene reasons so please choose sizes carefully.
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